Shipping
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the facility your package is shipped to, it may take up to 2-5 business days for processing. Please note orders received are processed during business days ONLY (business day include Monday-Friday ONLY). If an order is received over the weekend, it will begin processing on the next business day i.e, Monday. When ordering fresh foods (meats & vegetables) these items are ordered and delivered to our facilities fresh for immediate shipping. This process can take anywhere from 2-5 business days,
we receive our products from various distributors. Once all items are received then your order will ship. In some instances item(s) may be unavailable at the time of shipping, if we decide to move forward with shipping a Merchandise Food Credit will be issued for the unavailable item(s). The unavailable item(s) will be listed on the itemized invoice the facility receives with the ordered package. The purchaser will also receive a confirmation email within 3 days of shipping and receipt which will includes the invoice shipping notes, merchandise credit amount, and confirmation that the credit has been applied to their customer account. Neighborhood Shopper is NOT RESPONSIBLE for MISSING ITEMS that are allocated as shipped.
We are required to issue an itemized invoice which list every item ordered and confirmed shipped. If any item is unavailable at the time of shipping; that information will be listed in the invoice comments section, outlining unavailable items, credit and/or refund information. In addition, all weight of boxes are confirmed and billed by UPS. This information is always available upon review of your shipping notifications via UPS or when requested.
Perishable, Missing Items & Transit Times: Once an order ships your package is only in transit for no more than 1-2 business days. No shipper is perfect, UPS and FEDEX can experience delays however it's not common. We package all orders to ensure they may withstand transit of 3-5 days (this is generally never the case), orders arrive within the specified timeline. All orders are packed for optimal freshness, perishable foods is prepared and shipped same day of receipt. Neighborhood Shopper is not responsible for any order once its received and sign for by the facility. We have no control over their issuance timeline. Neighborhood Shopper WILL NOT REISSUE merchandise (food, apparel, cosmetics, and etc.) that has perished or disappeared as a result of loss, stolen, or damaged incidents. The recipient should follow facility procedures to file a claim regarding their order. Should an order become damaged in transit and we are notified by UPS or FEDEX;
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